Cancellation and Refund Guidelines

Understanding the Cancellation and Refund Process

At mosaicfantasy, we aim to provide a smooth and enjoyable experience for all our users. These Cancellation and Refund Guidelines outline our procedures to ensure you have clear and transparent options regarding cancellations and refunds.

How to Cancel

Users may cancel their accounts or subscriptions at any time. To begin the cancellation process, please contact our support team through the contact methods available on our website or app. While we strive to process cancellations promptly, some services may remain accessible until the end of your current billing cycle or subscription period.

Refund Policy

Refunds may be issued under certain conditions as outlined below:

• Subscription Refunds: If you cancel your subscription, you may be eligible for a partial refund based on the unused portion of your subscription period. Refunds are typically processed within a reasonable timeframe after we receive your cancellation request.
• In-App Purchases: Refunds for in-app purchases are subject to review and approval. If you experience any issues with a purchase or believe you qualify for a refund, please provide detailed information about the transaction to our support team for assistance.
• Technical Issues: If you encounter technical difficulties that prevent you from accessing our services, please report the issue to our support team. After investigation, we may offer a refund or an alternative solution if deemed appropriate.

Please note that certain fees or charges may be non-refundable. We reserve the right to decline refund requests that do not comply with our policy or in cases of service misuse.

How to Request a Refund

To request a refund, please contact our support team with the following information:

• Your account details or order number.
• A clear explanation of the reason for your refund request.
• Any relevant documentation or screenshots that may help process your request.

Our support team will review your request and respond within a reasonable timeframe. We appreciate your patience as we work to address your concerns and ensure your satisfaction.

By using our services, you confirm that you have read, understood, and agreed to this Cancellation and Refund Policy. We reserve the right to modify this policy at any time, with updates posted on this page. We encourage you to check back regularly for any changes that may affect your rights and responsibilities as a user.